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Warning:     Product Recall.

Warning issued February 2017.


I want to inform you of an important voluntary product recall that impacts the power supply units (PSUs) manufactured by FSP Group between 1 October 2010 and December 2011 that were either sold as after-market kits or included with the sale of the following models of Zebra printers: G–Series (GK420D/T, GX420D/T, GX430D/T), GT Series (GT800, GT810, GT820, GT830), ZP455, HC100, P1XX Series (P100, P110, P120), and ZXP3.

The PSUs within this date range have been identified as potentially containing an improperly mixed phosphorus compound that is used in the flame retardant resin in the DC power supply connectors. This deficiency in the phosphorus based connector resin, when combined with moisture and humidity over time, can lead to overheating and a fire hazard. After independent testing, it has been confirmed that the issue is limited to a discreet batch of PSUs and is NOT associated with the actual Zebra-manufactured printer or AC power cord.

We take the safety of our mutual customers seriously, and Zebra will promptly replace all identified, affected PSUs manufactured between 1 October 2010 and December 2011 at no cost. The process to fulfill the PSU replacements will be managed by Zebra and/or a third-party logistics company to minimise any disruption to your operations.

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